Shipping & Returns

Shipping Information

How much does shipping cost?
We use the UPS calculator provided by UPS to determine our shipping prices. These rates come directly from UPS and are calculated based on the weight of the item(s) ordered and distance between us and you. In the checkout process, you will be shown your total including estimated shipping before you are asked to give your credit card information.

Do you ship internationally?
At this time we are only shipping to the continental United States.

Returns Policy

Damaged Products
If a product is damaged in shipping, please refuse the package and notify Bachus Conservatory. If you did accept the shipment, please notify Bachus Conservatory of product damage within 24 hours of receipt.

Defective Products
If you discover a defect in the product, please notify Bachus Conservatory immediately.

Non-Defective Products
All returns must be pre-approved. Non-defective products can be returned within 30 calendar days from the ship date if returned in original packaging and package is received in "new and unopened" condition and able to be re-sold. Allow one week for return shipment. Returned products are subject to shipping, and restocking charges in some cases.

Customer is responsible for return shipping charges to our warehouse. Customer is responsible for all risk of loss and damage to products being shipped for return. Please take steps to insure return shipment in case of loss or damage. You may choose to have us exchange your merchandise in place of a refund.